FAQ's

Frequently Asked Questions (FAQs)

Welcome to the SmartCartHub FAQ section. We've compiled answers to some of the most common questions to help you with your shopping experience.

1. How do I place an order?

To place an order, simply browse the products, click “Add to Cart,” and proceed to checkout. Fill in your details, select a payment method, and confirm your purchase.

2. What payment methods do you accept?

  • We accept a variety of secure payment options, including:
  • Credit/Debit Cards (Visa, MasterCard, Rupay, etc.)
  • UPI
  • Net Banking
  • Wallets (if available)
  • All payments are processed securely.

3. How long does shipping take?

Orders are processed within 1–2 business days.
Delivery times:

  • Standard Shipping: 4–7 business days
  • Express Shipping: 2–4 business days (where available)
    Note: Delivery times may vary depending on your location.

4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also reach out to us at support@jkempire.in for order updates.

5. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the order is processed or shipped, it cannot be modified or canceled.

6. What is your return policy?

We offer a 7-day return policy. If you receive a defective, damaged, or wrong item, contact us within 7 days of delivery. For more info, visit our Return & Refund Policy.

7. Do you ship internationally?

Currently, we only ship within India. We are working on expanding our services in the near future.

8. My package is delayed or not delivered. What should I do?

If your order hasn’t arrived within the estimated time or shows as delivered but you haven’t received it, please email us at support@jkempire.in. We’ll investigate and assist you promptly.

9. Is shopping on smartcarthub.shop safe?

Yes! Our website uses SSL encryption to ensure your personal and payment information is secure. We partner with trusted payment gateways to provide a safe checkout experience.

10. How can I contact customer support?

You can reach us at support@jkempire.in for any questions, concerns, or feedback. We typically respond within 24–48 hours.

Still have questions?
Feel free to contact us — we’re always here to help!